Source: Hacker News
Article note: Lost this article in my tab forest the other day, just found and read it.
It's a good narrative read for a somewhat complicated story.
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Where most of the users’ time will be spent in routine operation of the product, and where learning is only a small part of the picture, designing for productivity – even if it requires retraining- is often the correct decision.
— Jef RaskinCategories
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